What Should I Do if My Bank Account is Rejected Chinese (CN)/简体中文
What Should I Do if My Bank Account is Rejected Chinese (HK)/中文 (香港)
What Should I Do if My Bank Account is Rejected Chinese (TW)/繁體中文
What Should I Do if My Bank Account is Rejected Japanese/日本語
What Should I Do if My Bank Account is Rejected Korean/한국어(대한민국)
What Should I Do if My Bank Account is Rejected Thai/ไทย
What Should I Do if My Bank Account is Rejected? Vietnamese/Tiếng Việt
What Should I Do if My Bank Account is Rejected? Indonesian/bahasa Indonesia
What Should I Do if My Bank Account is Rejected? Malaysian/Malay

 

Once your bank account request has been reviewed, our Finance team will reach out to you to provide more details that are specific to your case. These emails will be sent from Biz@agoda.com. Please check your Inbox and Junk Folder for any communications from this email address.

Please note that you should not modify your existing bank account submission request. If you cancel the request and create a new submission, your request will revert to “new” status and approval may take an additional 5 business days.

 

What are some common reasons for rejection?

  1.     Invalid character input

Latin (English) alphabet and numeric characters (0-9) can be accepted, while special characters are not allowed (i.e. = , ! “ $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @). If your bank account details and/or address contain the “&” (ampersand) please replace “&” with “and.”

Note: The only exception is Local Beneficiary Name and Local Bank name for China and Local Beneficiary Name for Japan. Please see the table below for more information.

  1.       Missing supporting documents

To activate your bank account, you are required to submit supporting documentation in YCS > Finance > My Payment Accounts. Please check if you have attached all required documents for approval.

Documents required:

Personal bank account; 1. ID card or passport 2. Bank supporting document that clearly shows bank account name and bank account number e.g., a copy of bank book, bank statements, screenshot of online statement account, cancelled cheque book with clearly displayed bank account information.

Corporate bank account; 1. Bank supporting document that clearly shows bank account name and bank account number e.g., a copy of bank book, bank statements, screenshot of online statement account, cancelled cheque book with clearly displayed bank account information.

Note:  Please do not attach your credit card or ATM card in Host Manage or YCS.

— If changing bank accounts, please provide previous bank supporting document or contract/termination letter/ownership transfer between you and the previous owner or a document that shows linkage with your property.

 

  1.       Incorrect bank account name

The bank account name should be the account holder’s name or company name that matches with supporting documents attached in YCS.

  1.       Incorrect bank account number or IBAN

Bank name, bank account number, or IBAN should be clearly shown in supporting documents and match with YCS.

 

Video link for setting up bank account on YCS:

https://youtu.be/nuJN-nYRMe4

 

Please check table below for specific requirements for each country: