Agoda Partner Hub > Partner Help > Guest Policies & Payments

Guest Policies & Payments

Managing guest policies

Singapore Properties Only – Tax/Invoicing Model Change

VAT Implication for Thailand Properties

How can I change the benefits offered by my property?

How do I setup child age policies with different age brackets and prices?

MaxAllowedFreeChildren (MAFC) YCS Setting

How can I change my tax setting?

How do I share ‘special check in instructions’?

Can I make changes to my parking policies?

How do I set up room occupancy and rules regarding children at my property?

How can I set up a minimum or maximum length of stay restriction?

Managing guest cancellations

What is Easy Cancel?

How do I set up a cancellation policy?

Proactive Date Amendment Fee Waiver Manual

Proactive Cancellation Fee Waiver Manual

How do I setup cancellation fee waivers?

Managing guest payments

Payment types and how they work

How do I calculate my net rate?

How can I change my payment method?

How do I Handle Overcharges?

What Should I Do if My Bank Account is Rejected?

How to Issue Tax Invoice?

I am unable to charge a payment and need support

Where can I see processed payments?

How do I offer ‘pay at hotel’ to guests?

Property Collect

How do I handle Property Collect payments?

Introduction to Property Collect without Credit Card

How do I manage a Property Collect booking?

Where do I see the commission amount for Property Collect?

How do I verify Property Collect bookings?

How do I view the guest’s credit card?

How do I request a new credit card from the guest?

How do I identify Property Collect bookings?

Where do I get the Property Collect booking statement?

ePass (Electronic Payment Administration Self Service)

What is ePass?

Bank Account Update Japan – Updating My Bank Account in ePass?

How do I charge a UPC on ePass?

How do I handle partial charge in Finance tab?

How do I report an incorrect booking amount?

How do I view booking transactions and past payments?

How do I Charge Bookings via e-Card?

How do I Review Past Payments?

How do I Set Up my Bank Account?

How do I Charge Bookings via Bank Transfer?

How do I Reissue UPC in ePass?

How do I access and start using Finance tab?

UPC (Unique Payment Card)

How do I Charge a UPC?