What is e-Card?

• The e-Card is a physical credit card or a plastic card that Agoda provides to you for charging all eligible booking amounts using the ePass system. 
• Agoda e-Cards are restricted to charges via POS terminals under the default merchant category code (MCC), namely, Lodging – Hotels, Motels, Resorts, or Central Reservation Services businesses. 
• The e-Card does not support 3Ds (3D secure authentication method) POS terminals. In order to charge the e-Card, you will need a non-3Ds POS terminal. 

What are the key features?

• Properties can claim payment one day after the departure date.
• Bookings created under the TT 30 method allow properties to claim payment 30 days after the departure date.
• Agoda e-Cards support 33 currencies.
• Agoda e-Cards are restricted to being charged via POS terminals under the defaulted bucket Low-Risk, specifically as merchant category code (MCC) for Lodging – Hotels, Motels, Resorts, or Central Reservation Services businesses. This restriction applies in most countries, with exceptions where another bucket (e.g., High Risk) may be used.
  • Properties cannot use the card for personal expenses.
  • e-Cards must only be used on the property’s Point of Sale (POS) machine.
  • Properties should charge the exact approval amount to avoid overcharging.
  • Properties should charge the card in the same currency specified in the contract to avoid overcharging.
• All e-Cards come with a default expiry date of 5 years.

How do I activate the e-Card?

When you receive your e-Card, you will need to activate the e-Card and confirm receipt. 

1. Download the Agoda e-Card receipt form here. 
2. Fill in the form with the following details: 
   • e-Card number: the 16 digits on your e-Card. 
   • Card holder details: provide the requested details, such as property name, Agoda hotel ID, hotel address, telephone number, and fax number (if any). 
   • Card holder contact details: provide the name and email contact of the authorized staff from your Reservation and/or Finance Department. 
   • Merchant category code.
3. Print, sign, scan, and return the Agoda e-Card receipt form to our e-Card team at ecard@agoda.com. 
4. Take a photo of the front of the card and attach it to the form.
5. Ensure the email subject is Activate e-Card [Hotel ID]– [Hotel country]. 

 What happens next? 

• The e-Card team will reply to you within 3-4 business days to provide your e-Card activation date (usually 48 hours after the reply email is received). 
• Once activated, your e-Card information will also be stored in YCS >> Finance >> My Payment Accounts. 

How do I settle payments?

1. Go to YCS >> Finance >> Payouts. 
2. You will land on the Payouts page, with a section called Bookings ready for payout. Payouts will be ready to collect 1 day after the booking’s departure date and will only be displayed in this section when payout is ready to be initiated. 
3. By default, all payable bookings will be automatically selected (ticked). Untick the box of any bookings you do not want to be included in your payment. 
4. Scroll down to check the Adjustments section: 
   • Agoda makes manual adjustments to ensure that the earnings paid to partners are correct. When manual adjustments are made, they will appear under the Adjustments section. Adjustment transactions cannot be excluded from payouts. 
   • Manual adjustments are made due to, but not limited to, the following reasons: 
     • Charges levied for rejecting an Agoda confirmed booking. 
     • Incorrect tax rate on bookings. 
     • Agreements made to allow customers to cancel their booking with a different cancellation policy than on the original booking. 
     • When an adjustment transaction is included in a payment batch, it will disappear from the Adjustments section. The adjustment will then be reflected in the respective payment batch on the Finance >> Past payouts page. 
5. Click Get payout to view a summary of your payout. You may only submit a payout request if the amount receivable is positive. If your total payout amount is negative, you will need to wait for more booking transactions to be added. 
6. You will be directed to a summary page with your e-Card details. Please make sure the last 4 digits of the e-Card you have received from Agoda match the e-Card details displayed on the summary page. If the e-Card details match, click Confirm. 
7. After confirmation, your payout will move to the Finance >> Past payouts page. Click here for more information on how to see past payouts. 
8. It may take up to 2 hours for the approved amount to be reflected on your e-Card. Please wait before charging your e-Card on your POS terminal. 

All booking amounts included in the confirmed batch payout will be moved to the Finance >> All transactions page for future reference. If you would like to review your e-Card or transaction details, please access the Finance >> Past payouts page. For more information, refer to How do I Review Past Payments? 

How do I settle payouts for amended or cancelled bookings?

For amended bookings, we will send you an email with “AMENDED” appearing in the subject line. The email will include an amended booking confirmation with the updated booking amount. This updated booking amount will be reflected immediately on the Payouts page.  

If a booking is amended or cancelled after you have already confirmed payout for that booking amount, the updated amount will be included in the Adjustments section, to be offset in a future payout batch. 

How will I receive the e–Card statement? 

Our system will automatically generate an e-Card statement once per month.  

On the first working day of the month, the statement will be sent to the users who are subscribed to Financial issues in YCS Contacts. The e-Card statement will provide the current e-Card balance (under/over/no outstanding) on a PDF file.

e-Card Statement terms and definitions

Contact us

Still looking for a solution? Go to YCS>> click on the ‘Need Help’ button in the bottom right corner of the page    or find other methods.  

Learn more

• Payment types and how they work
• What is ePass?
• How do I view booking transactions and past payments?
• How do I Handle Overcharges?
• What should I do if I can’t accommodate a guest?
• I am unable to charge a payment and need support
• How do I collect earnings from my bookings?